Refunds and Cancellations

Where you are a consumer, you have the right to cancel any contract for any Service, at any time before deliver within 7 days from the day after the contract was made. This means from the day we accept your offer for our Service and your order has been confirmed. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have this cancellation right if you are an individual acting for purposes which are wholly or mainly outside of your trade, business, craft or profession. You have the right to cancel our contract within 7 days before deliver the service with giving reason and to exercise this right you must notify us that you wish to do so within this period as described above by emailing us at support@knoweaformation.com. If, however, we have started to perform our side of the contract before you exercise your right to cancel, then the right to cancel is lost.

Normally it takes about 20 days for the opening of a bank account. But the availability of bank account is solely upon the decision of the bank. If for some reason our primary bank partner rejects your application we’ll continue to apply in our other bank partners. In that case, you’ll have to show patience. If we cannot open your bank account within 180 days we’ll refund all money paid to us for bank account opening except for an administration charge of 20%.

After your bank account has been opened normally it takes up to 20 days for the banks to send the card to you directly. The process of sending the debit card to you from the bank can take up to 60 days for some special circumstances.

Notwithstanding the above, should you place an order for the purchase of your company and change your mind before submission to Companies House we will refund all money paid to us except for an administration charge of 20%. The charge covers, administration time incidental expenses and our merchant charges Refunds cannot be given once the application has been submitted to Companies House. All other requested Service will be refunded (subject to the 20% administration charge) provided we are notified within one week of your confirmed order.

Should you request but subsequently cancel our VAT Registration Service after we have started to prepare your application but before we file the requisite VAT application, a 20% administration fee shall be payable.

No refunds are available in respect of parts of a service package, meaning partial refunds are not available for any requested Service. No refunds will be available after the service is delivered.

Refunds for Bank Accounts – 

For the bank account set up Until or unless we are not getting rejected by the said bank we cannot refund you. If the Bank rejects the application, and if we are unable to process it further, we will refund the amount paid by you after deducting 20% administration charges.

Refunds for Readymade Company –

No refund is available for Readymade company and bank account service once it get delivered to you, for some circumstances we can consider refund after deducting 20% administration charges.

PLEASE NOTE THAT ELIGIBILITY OF THE REFUND WILL VARY FOR DIFFERENT SERVICES ORDERED FROM OUR KNOWEA FORMATION LIMITED

Grievance Resolution – 

In case you are not satisfied with the services provided by us, do let us know via email at support@knoweaformation.com

For matters that needs to be escalated to the Regulatory Authority which in case UK Companies house, use this link to file a complaint 

 

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